The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2020
Filed:
Dec. 24, 2013
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Bruce R. Rabe, Dedham, MA (US);
Scott E. Joyce, Foxboro, MA (US);
Norman M. Miles, Bedford, MA (US);
Kendra Marchant, Arlington, MA (US);
Rhon L. Porter, South Grafton, MA (US);
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
Described are techniques for customizing a help system. A help system may be received providing help for a product. A proficiency level for a user may be determined in accordance with one or more proficiency criteria including one or more previous interactions of the user with any of the help system and performing an operation using a non-help feature of the product. A customized help system for the user may be determined for the user in accordance with the proficiency level for the user, wherein the customized help system is a modified version of the help system.