The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 23, 2020
Filed:
Jul. 26, 2018
International Business Machines Corporation, Armonk, NY (US);
Qi Cheng Li, Beijing, CN;
David Nahamoo, Great Neck, NY (US);
Shao Chun Li, Beijing, CN;
Li Jun Mei, Beijing, CN;
Ya Bin Dang, Beijing, CN;
Jie Ma, Nanjing, CN;
Xin Zhou, Beijing, CN;
Jian Wang, Beijing, CN;
Hao Chen, Beijing, CN;
Yi Peng Yu, Beijing, CN;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A computer-implemented method, computer program product, and computer processing system are provided for generating inferences from a forest of predefined problem determination trees using a processor-based conversation platform. The method includes selecting a tree from among the forest of predefined problem determination trees, responsive to user utterances uttered during an inference generating session. The method further includes navigating the tree to allocate a relevant tree node to generate a problem diagnosis question or a problem resolution action by understanding the user utterances among common interaction patterns in problem diagnosis and problem resolution dialogs. The method also includes providing speech for uttering the problem diagnosis question or the problem resolution action to a user.