The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 23, 2020
Filed:
Apr. 11, 2016
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Hongfei Li, Briarcliff Manor, NY (US);
Anshul Sheopuri, Teaneck, NJ (US);
Jinfeng Yi, Ossining, NY (US);
Qi Yu, Los Angeles, CA (US);
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06N 5/02 (2006.01); G06N 99/00 (2019.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0201 (2013.01); G06N 20/00 (2019.01);
Abstract
A method and system are provided. The method includes converting, by a computer having a processor and a memory, categorical sequence data for a customer journey into a numerical similarity matrix. The method further includes learning, by the computer, features of the customer journey by applying a distance metric learning based matrix factorization approach to the numerical similarity matrix.