The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 23, 2020
Filed:
Feb. 07, 2017
Fmr Llc, Boston, MA (US);
FMR LLC, Boston, MA (US);
Abstract
Methods and apparatuses are described for analyzing unstructured computer text for identification and classification of complaint-specific interactions. A computer data stores unstructured text. A server computing device splits the unstructured text into phrases of words. The server generates a set of tokens from each phrase and removes tokens that are stopwords. The server generates a normalized sentiment score for each set of tokens. The server uses a rules-based classification engine to generate a rules-based complaint score for each set of tokens. The server uses an artificial intelligence machine learning model to generate a model-based complaint score for each set of tokens. The server determines determine whether each set of tokens corresponds to a complaint-specific interaction based upon the rules-based complaint score and the model-based complaint score.