The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 16, 2020
Filed:
Mar. 20, 2019
International Business Machines Corporation, Armonk, NY (US);
Rama Kalyani T. Akkiraju, Cupertino, CA (US);
Mansurul Bhuiyan, San Jose, CA (US);
Pritam S. Gundecha, San Jose, CA (US);
Jalal U. Mahmud, San Jose, CA (US);
Shereen Oraby, Santa Cruz, CA (US);
Vibha S. Sinha, Santa Clara, CA (US);
Sabina Tomkins, Santa Cruz, CA (US);
Anbang Xu, San Jose, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method according to one embodiment includes identifying a plurality of communications each having an associated objective, automatically determining a plurality of dialog acts within the plurality of communications, utilizing a classifier, determining a plurality of features within each of the plurality of communications, training the model, utilizing the plurality of communications and associated objectives, the plurality of dialog acts, and the plurality of features, receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, determining a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing the model, and determining the dialog act to be entered, based on the scoring, and returning the dialog act to the first participant.