Automated computer text classification and routing using artificial intelligence transfer learning

Abstract

Methods and apparatuses are described for automated computer text classification and routing using artificial intelligence transfer learning. A server trains a word embedding model using one-hot vectors of word pairs from a filtered first corpus of unstructured computer text and a filtered second corpus of unstructured computer text, using an artificial intelligence neural network. The server trains a long short-term memory model using vector matrices that correspond to sentences in the filtered second corpus of unstructured computer text, and labels. The server receives a message, generates a matrix for each sentence in the message by applying the trained word embedding model, generates one or more labels, and a probability for each label, for each sentence in the message by applying the trained long short-term memory model, and routes the message to a second client computing device based upon an assigned label.