The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 09, 2020

Filed:

Oct. 03, 2017
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Frankie Thompson, San Diego, CA (US);

Martin Wexler, San Diego, CA (US);

Pierre Rohel, San Diego, CA (US);

Hari Chetlur, San Diego, CA (US);

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/07 (2006.01); H04L 29/06 (2006.01); G06F 21/62 (2013.01); G06F 21/10 (2013.01); G06F 16/951 (2019.01);
U.S. Cl.
CPC ...
G06F 11/0772 (2013.01); G06F 11/0709 (2013.01); G06F 11/0751 (2013.01); G06F 11/0775 (2013.01); G06F 21/10 (2013.01); G06F 21/6245 (2013.01); H04L 63/0281 (2013.01); H04L 63/0853 (2013.01); G06F 16/951 (2019.01);
Abstract

Embodiments are disclosed herein that provide users of a cloud computing system with the ability to determine, display, prioritize, and/or handle error messages, e.g., using a system-wide standardized naming format. In some embodiments, the appropriate system-wide standardized error messages may be determined, even in situations where at least some of the data underlying the error is encrypted and remains unknown to the hosted cloud computing system. The system-wide standardized error messages may include, e.g., an indication of a company's name, an application name, as well as a unique error code. The standardized error message may also include information as to how the error may potentially be remediated. Using these embodiments, users may be able to more quickly understand which errors to address first and what possible solutions may be employed in order to resolve those errors—while remaining confident that any encrypted information has remained uncompromised.


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