The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2020
Filed:
Mar. 27, 2018
Kyocera Document Solutions Development America, Inc., Concord, CA (US);
Jacek Joseph Matysiak, Concord, CA (US);
Dilinur Wushour, Concord, CA (US);
Kyocera Document Solutions Development America, Inc., Concord, CA (US);
Abstract
Embodiments of the disclosure provide for assisting with troubleshooting of a Multi-Function Printer (MFP) by receiving a text or voice message expressed in natural language from a user of the MFP, extracting text data or audio data of the received text or voice message, forwarding the extracted text data or audio data to one or more servers, receiving, from the servers, entities or intents related to the text or voice message based on processing of the text or audio data by the servers, processing the received entities or intents, sending information indicating one or more errors to the servers, receiving, from the servers, troubleshooting information directed to the errors, and providing at least a portion of the received troubleshooting information to the user of the MFP through the mobile device of the user of the MFP.