The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2020
Filed:
Oct. 03, 2017
Servicenow, Inc., Santa Clara, CA (US);
Darius Koohmarey, Poway, CA (US);
Anthony Arobone, San Diego, CA (US);
John Oliver Mendoza, San Diego, CA (US);
Gopalakrishnan Venkatachalam, San Diego, CA (US);
Nathan Holm, San Diego, CA (US);
Naitik Doshi, San Diego, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Techniques related to a virtual agent conversation service are disclosed. The techniques include a method for improving performance of a virtual agent conversation system, comprising receiving one or more conversation trees, receiving a message from a user including a natural language description of an intended task, providing the message to a conversation provider, receiving an indication of an intent of the message and textual information related to the indication of the intent, determining an action to take based on the indication of the intent, perform the action to obtain an action result, determining a set of responses based on the action result, and providing a response of the set of responses to the virtual agent based on the action result for output to the user.