The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2020
Filed:
Sep. 30, 2016
Accenture Global Services Limited, Dublin, IE;
Anatoly Roytman, London, GB;
Alexandre Naressi, Valbonne, FR;
Accenture Global Services Limited, Dublin, IE;
Abstract
The invention concerns a query response device comprising: an input adapted to receive user queries; a memory () adapted to store one or more routing rules; one or more live agent engines () configured to support interactions with one or more live agents; one or more virtual assistant engines () configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (); and a routing module () coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.