The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 26, 2020
Filed:
Feb. 19, 2018
Wells Fargo Bank, N.a., San Francisco, CA (US);
Joel Gardner, Charlotte, NC (US);
Christopher Robin Sharpe, Charlotte, NC (US);
Daniel S. Sumner, Matthews, NC (US);
Douglas Innocenti, Huntersville, NC (US);
Joseph Benjamin Agnew, Charlotte, NC (US);
Kevin Potter, Charlotte, NC (US);
Michael J. Martindale, San Francisco, CA (US);
Raymond Creed Lowers, Harrisburg, NC (US);
Wesley Donald Duncan, Charlotte, NC (US);
Zoe Tierney, Chevy Chase, MD (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
This disclosure describes techniques for authenticating a person that seeks to engage in a voice call session with a call center agent, an interactive voice response system, or other system. In one example, this disclosure describes a method that includes storing information associating an authorized device with an account; receiving, over a network and from a device operated by a user, authentication credentials for the user; determining, based on the authentication credentials, that the user is authorized to access the account; receiving, over the network and from the device operated by the user, a request to engage in a voice conversation; responsive to receiving the request, accessing the phone number associated with the authorized device; and initiating a voice call session by placing a call, over the network, to the phone number associated with the authorized device.