The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 26, 2020
Filed:
Dec. 15, 2017
Intuit Inc., Mountain View, CA (US);
Madelaine Daianu, San Diego, CA (US);
Yao Morin, San Diego, CA (US);
Jonathan Lunt, San Diego, CA (US);
Joseph B. Cessna, San Diego, CA (US);
INTUIT INC., Mountain View, CA (US);
Abstract
Method and apparatus for providing a personalized self-support service to a user of an online application coupled with an online community forum. Embodiments include obtaining a plurality of questions from the online community forum and obtaining historical user data. Embodiments further include identifying one or more part-of-speech words in the plurality of questions and generating a high-dimensional vector for each question of the plurality of questions based on a frequency of the one or more part-of-speech words. Embodiments further include identifying one or more user features of the plurality of users based on the historical user data and establishing, based on the historical user data, one or more statistical correlations between user features and part-of-speech words. Embodiments further include training a predictive model based on the one or more statistical correlations. Embodiments further include using the predictive model to predict to provide one or more relevant questions to the user.