The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2020
Filed:
Mar. 11, 2019
Wells Fargo Bank, N.a., San Francisco, CA (US);
Gail Elizabeth Stuart, Daleville, VA (US);
Andrew J. Garner, IV, State Road, NC (US);
Daniel S. Sumner, Matthews, NC (US);
Prasanna Kumar Ammiraju, Hyderabad, IN;
Dibyendu Chatterjee, Hyderabad, IN;
Kshitindra Kumar Jain, Hyderabad, IN;
Rameshchandra Bhaskar Ketharaju, Hyderabad, IN;
Dinakar Channakal Krishnappa, Yelahanka, IN;
Ravindar Rao Perala, Beeramguda, IN;
Dinesh Sangtani, Hyderabad, IN;
Mohan Gopal Kanala, Hyderabad, IN;
Prashanth Kumar Merugu, Hyderabad, IN;
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
A method may include receiving, from a customer device, contextual location information about a customer and an interaction type, determining a location-based recommendation and an urgency level for the customer using the contextual location information, generating a routing protocol for communication with the customer based on the interaction type and the urgency level, and providing a communication to the customer according to the routing protocol, the communication including the location-based recommendation.