The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2020
Filed:
May. 12, 2017
Applicant:
Freshdesk Inc., San Bruno, CA (US);
Inventors:
Vignesh Girishankar, Chennai, IN;
Karthik Viswanathan, Chennai, IN;
A N Sankar Ganesh, Thoothukudi, IN;
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01); H04L 12/58 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/06311 (2013.01); H04L 51/043 (2013.01); H04L 51/14 (2013.01); H04L 51/34 (2013.01);
Abstract
A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.