The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 05, 2020
Filed:
Sep. 26, 2016
International Business Machines Corporation, Armonk, NY (US);
Gregg M. Arquero, Poughkeepsie, NY (US);
Eli M. Dow, Wappingers Falls, NY (US);
Syed F. Hossain, Hopewell Junction, NY (US);
Joshua Schaeffer, White Plains, NY (US);
Yunli Tang, Poughkeepsie, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Techniques are provided for performing automated operations to analyze and prioritize incoming user messages. One or more indications of a plurality of messages sent to one or more recipient users is received. Based at least in part on one or more natural-language processing libraries, multiple messages of the plurality are analyzed. Analyzing the multiple messages includes determining one or more sentiments associated with each of the multiple messages, and generating, based at least in part on the determining of the one or more sentiments, aggregate sentiment information regarding one or more subsets of the multiple messages. Based at least in part on the analyzing of the received message, indications are provided of the aggregate sentiment information generated regarding one or more subsets of messages.