The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 28, 2020
Filed:
Nov. 04, 2019
Lightico Ltd., Tel Aviv, IL;
Justin Josh, Oranit, IL;
Avraham Lousky, Hod Hasharon, IL;
Zvi Ben Ishay, Rishon Lezion, IL;
Shlomi Levi, Kfar Saba, IL;
LIGHTICO LTD., Tel-Aviv, IL;
Abstract
A method for conducting a communication session between a personal electronic device and a system operated by a call center agent, including establishing a communication session between the system and the personal electronic device, exchanging information between the system and the personal electronic device according to a workflow stored in the system, sending visual content from the server to the personal electronic device, the visual content is associated with a step in the workflow, receiving a feedback confirmation from the personal electronic device, the feedback confirmation defines a feedback detected at the personal electronic device regarding the visual content and advancing to a subsequent step in the workflow based on the feedback confirmation.