The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 28, 2020
Filed:
Mar. 31, 2017
Wipro Limited, Bangalore, IN;
Selvakuberan Karuppasamy, Chennai, IN;
Wipro Limited, Bangalore, IN;
Abstract
Disclosed herein is a method and system for generating an ontology based on plurality of tickets in an enterprise system 100. The method includes processing, by the enterprise system 100, input data associated with the plurality of tickets to obtain a structured data 228 associated with each of the plurality of tickets. Also, the method comprises performing multi-level clustering on the structured data 228 to obtain a plurality of clusters and corresponding error indicators, based on one or more parameters associated with the plurality of tickets. Further, the method comprises mapping each of the plurality of dusters with each of the error indicators, to obtain a mapped data at each cluster of the plurality of clusters and generating the ontology using the mapped data at each duster of the plurality of clusters, corresponding to the plurality of tickets.