The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 28, 2020
Filed:
Dec. 15, 2017
International Business Machines Corporation, Armonk, NY (US);
Hao Chen, Beijing, CN;
Ya Bin Dang, Beijing, CN;
Qi Cheng Li, Beijing, CN;
Shao Chun Li, Beijing, CN;
Li Jun Mei, Beijing, CN;
David Nahamoo, Great Neck, NY (US);
Jian Wang, Beijing, CN;
Yi Peng Yu, Beijing, CN;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A cognitive conversation system that generates effective diagnostic questions is provided. The cognitive conversation system receives a set of currently known symptoms (or currently available answers to diagnostic questions) of a reported problem or fault. The system identifies (i) a set of possible root causes of the reported problem based on the currently known symptoms and (ii) probabilities for the set of possible root causes by using a bipartite graph data structure that links possible symptoms with possible root causes. Upon determining that at least one possible root cause has a probability that is higher than a threshold, the system presents an explanation or solution associated with the at least one possible root cause. Upon determining that none of the possible root causes in the set of possible root causes has a probability higher than the threshold, the system presents a question based on information entropy that is computed based on probabilities of the identified possible root causes.