The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2020
Filed:
Oct. 03, 2016
Applicant:
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Inventors:
Assignee:
EMC IP HOLDING COMPANY LLC, Hopkinton, MA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2012.01); H04L 12/26 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/20 (2013.01); H04L 43/065 (2013.01); H04L 43/0817 (2013.01); H04L 43/12 (2013.01);
Abstract
Described herein are methods and systems by which certain servicing and maintenance of a device coupled to a computer network can be performed remotely. The system receives an event associated with the operation of the device and compares the event to a set of rules to identify if the event is a false positive event. The system generates a notification when the event is not the false positive event and transmits the notification to a service agent.