The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2020
Filed:
Oct. 03, 2017
International Business Machines Corporation, Armonk, NY (US);
Yigal S. Dayan, Jerusalem, IL;
Josemina Magdalen, Jerusalem, IL;
Irit Maharian, Tzur Hadasa, IL;
Oren Paikowsky, Jerusalem, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method, system and computer program product for maintaining a target accuracy level. A target accuracy level is received. Thresholds including ongoing adjustable automation thresholds for categories are computed based on the target accuracy level. Data is received and a classification score for the categories is generated with respect to the data based on a category knowledgebase. Furthermore, a classification score is detected for a category with a higher classification score than other categories of the plurality of categories that exceeds an ongoing adjustable automation threshold. A reply to the data is automatically sent out based on the category with the higher classification score. The action, the suggestion list, and corresponding received feedback are monitored to generate a historical performance dataset. An actual accuracy level is then determined based on the historical performance dataset. The ongoing adjustable automation threshold is then adjusted based on the actual accuracy level.