Generation of end-user sessions from end-user events identified from computer system logs

Abstract

One embodiment provides a method including: collecting, from a plurality of collaborative computing systems, system log files comprising a plurality of log messages representing activity within the system, wherein the activity within the system corresponds to system activity and end-user activity; generating a plurality of message templates, each of the plurality of message templates representing an event type by clustering the plurality of messages into groups having similar activity patterns; identifying, from the plurality of message templates, a subset of message templates representing potential end-user events; differentiating end-user events from system events, in the subset of message templates representing potential end-user events, comprising identifying a seed set of event types that represent known end-user events and correlating potential end-user events remaining after identifying the seed set of event types with the known end-user events; and grouping, based upon the differentiating, the event types representing end-user events into user sessions.