The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 07, 2020

Filed:

Nov. 09, 2015
Applicant:

Salesforce.com, Inc., San Francisco, CA (US);

Inventors:

Andrew Layman, Bellevue, WA (US);

Eric Hauser, San Francisco, CA (US);

Matthew John Fleckenstein, Mukilteo, WA (US);

Tatyana Mamut, San Francisco, CA (US);

Adam Bosworth, San Francisco, CA (US);

Assignee:

salesforce.com, inc., San Francisco, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/54 (2006.01); H04L 12/26 (2006.01); G06T 11/20 (2006.01); G06F 3/0482 (2013.01); G06F 3/0484 (2013.01); G06F 9/50 (2006.01); G06F 8/00 (2018.01); G06F 8/34 (2018.01); G06F 8/38 (2018.01); G06Q 10/06 (2012.01); G06Q 10/00 (2012.01); G06Q 50/00 (2012.01);
U.S. Cl.
CPC ...
H04L 43/045 (2013.01); G06F 3/0482 (2013.01); G06F 3/04842 (2013.01); G06F 8/00 (2013.01); G06F 8/34 (2013.01); G06F 8/38 (2013.01); G06F 9/50 (2013.01); G06Q 10/06 (2013.01); G06Q 10/06316 (2013.01); G06Q 10/30 (2013.01); G06Q 50/01 (2013.01); G06T 11/206 (2013.01); H04L 43/0811 (2013.01); H04L 43/0817 (2013.01);
Abstract

The technology disclosed offers a declarative framework that implements a machine for multi-step progression of interaction with an entity. The declarative framework is usable over and over for a broad range of applications because it provides a simple rule-based authoring tool that can be used for specifying different elements and components of a complex state machine, including state definitions, state transition triggers, state transition conditions and state transition actions. Once defined, the state machine is automatically generated and implemented based on the declarative input provided by a non-technical user.


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