The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 07, 2020
Filed:
Sep. 25, 2017
Dasan Zhone Solutions, Inc., Oakland, CA (US);
DASAN Zhone Solutions, Inc., Oakland, CA (US);
Abstract
Disclosed is a technology for a maintenance system. The maintenance system includes a customer-premises equipment (CPE), a smart device configured to connect to the CPE through short-range wireless communication, and a maintenance service server configured to communicate with the smart device. The maintenance system provides a remote maintenance service capable of resolving a failure by ordering an appropriate action through execution of a maintenance service app installed on the smart device according to a failure cause and analysis of collected state information according to a diagnosis instruction corresponding to a diagnosis scenario; resolving a failure by receiving action information from the maintenance service server, which stores action information for pre-resolved failure items; resolving a failure by receiving a help from a maintenance specialist; or remotely resolving a failure without an onsite visit of a maintenance specialist by providing a means for debugging the CPE through a remote console connection.