The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2020
Filed:
Mar. 09, 2017
International Business Machines Corporation, Armonk, NY (US);
Krishna K. Chandrasekar, Tamil Nadu, IN;
Shinoj Zacharias, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments of the present disclosure provide a method, system, and computer program product for collecting serviceability data for analyzing a customer's issue. An analysis agent is launched upon initiation of a trace as a result of an error. The analysis agent accesses trace specification on a customer environment to determine an order of processing for a specific task. The analysis agent maps the trace specification to a set of APIs invoked by an operating system for the specific task. The analysis recreates the error in the customer environment based on the mapping of the trace specification to the set of APIs invoked by the operating system. The analysis agent diagnoses the error while monitoring the recreation of the error in the customer environment.