The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2020
Filed:
Jul. 25, 2016
International Business Machines Corporation, Armonk, NY (US);
Hagop Amendjian, Dollard-des-Ormeaux, CA;
Leon H. Cash, Jr., Durham, NC (US);
Manvendra Gupta, Brampton, CA;
Stewart J. Hyman, Richmond Hill, CA;
International Business Machines Corporation, Armonk, NY (US);
Abstract
An approach is provided for personalizing an error message for a user. Corrective actions performed by the user are monitored. The corrective actions include the user visiting online forums. The corrective actions cause a resolution of an instance of an error condition described in the error message and which specifies an error in an operation of a software application. Based on the monitored corrective actions, sources of information accessed by the user to resolve the error condition instance are determined. The sources include online forums visited by the user. After resolution of the error condition instance, another instance of the same error condition is detected, and in response, the error message is augmented with a summary of the sources including the online forums and/or hyperlinks that access the sources including the online forums. The augmented error message is presented to the user.