The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2020
Filed:
Jun. 20, 2017
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Akashdeep Khudia, Sammamish, WA (US);
Srinivasa Reddy Manda, Issaquah, WA (US);
Andrew James Peacock, Seattle, WA (US);
Russell Simpson, Clyde Hill, WA (US);
David Paul Limont, Vashon, WA (US);
Zohaib Ali, Mill Creek, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Techniques and technologies for smart support systems are described. In at least some embodiments, a method comprises: receiving an indication of a user invoking a support facility due to a problem experienced with a software application; obtaining user-related information including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application; obtaining problem-related information related to the problem experienced with the software application; and selecting a starting point of a support path based at least partially on the problem-related information and the user-related including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application, the support path defining one or more operations intended to address the problem experienced with the software application.