The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 24, 2020

Filed:

Jun. 30, 2016
Applicant:

Qualtrics, Llc, Provo, UT (US);

Inventors:

Jeffrey Angell, Lynnwood, WA (US);

Colin Michael Leung, Seattle, WA (US);

Qiang Guo, Seattle, WA (US);

Phil Napieralski, Seattle, WA (US);

Assignee:

Qualtrics, LLC, Provo, UT (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 30/06 (2012.01); H04L 12/58 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/0613 (2013.01); H04L 51/02 (2013.01);
Abstract

Embodiments of the present disclosure relate to generating and distributing action items in response to responses and further performing various reminder actions for the action items. In particular, systems and methods disclosed herein facilitate implementation of action items in response to receiving feedback data within responses to electronic survey questions. For example, systems and methods disclosed herein facilitate generating action items in response to given customer responses to one or more electronic survey questions. Additionally, systems and methods disclosed herein provide one or more reminders to one or more entities to follow up and ensure performance of various tasks associated with respective action items.


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