The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 17, 2020

Filed:

Sep. 06, 2018
Applicant:

Unitedhealth Group Incorporated, Minnetonka, MN (US);

Inventors:

Destiny Babjack, Bethel Park, PA (US);

Peter D. Howell, St. Paul, MN (US);

Eric Bargman, St. Louis Park, MN (US);

Tina Groat, Frisco, TX (US);

Kevin Tan, Minnetonka, MN (US);

Tom Kelly, Shorewood, MN (US);

Sandra Long, St. Paul, MN (US);

Sean McNattin, Dayton, MN (US);

Mayank Kumar, Noida, IN;

Lawrence Kevin Sundberg, Big Lake, MN (US);

Assignee:

UnitedHealth Group Incorporated, Minnetonka, MN (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/523 (2006.01); G16H 80/00 (2018.01); G06F 19/00 (2018.01); G16H 20/10 (2018.01); G16H 50/30 (2018.01); G16H 50/70 (2018.01); G16H 10/60 (2018.01); G16H 40/20 (2018.01); G16H 50/00 (2018.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); G06F 19/00 (2013.01); G16H 10/60 (2018.01); G16H 20/10 (2018.01); G16H 50/30 (2018.01); G16H 50/70 (2018.01); G16H 80/00 (2018.01); G16H 40/20 (2018.01); G16H 50/00 (2018.01); H04M 3/5166 (2013.01); H04M 2201/40 (2013.01); H04M 2203/158 (2013.01); H04M 2203/408 (2013.01); H04M 2242/22 (2013.01);
Abstract

Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.


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