The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 10, 2020
Filed:
Aug. 07, 2015
Sap SE, Walldorf, DE;
Alain Gauthier, Montreal, CA;
Mohannad El-Jayousi, L'lle-Bizard, CA;
Farid Toubal-Seghir, Laval, CA;
Roy Ghorayeb, Montreal, CA;
Ghufran Iftikhar, Vaudreuil-Dorion, CA;
James Zdralek, Montreal, CA;
Rischa Poncik, Dorval, CA;
Wanling Zhang, Montreal, CA;
SAP SE, Walldorf, DE;
Abstract
Methods and systems of the present disclosure provide techniques for selecting displayed data in a Customer Journey diagram as eligible for one of presentation of contextual data and analysis. The methods may further include analysis or presentation of the selected displayed data in a manner that maximizes the comprehensibility of the data. The techniques for selecting displayed data as eligible for presentation or analysis include at least one of: increasing the visibility of a selected path; selecting, or multi-selecting, paths and/or Nodes for analysis; rendering contextual data from a Customer Journey diagram according to a point of click; providing additional methods for presentation of contextual data or action options; providing granular drilling information regarding a Customer Journey on demand; and dynamically adjusting a point of focus according to a diagram selection.