The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 03, 2020
Filed:
May. 13, 2015
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Anirudh Koul, Sunnyvale, CA (US);
Vinay Vyas Vemuri, Bellevue, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Users' interaction performance with an automated voice system is improved, as is users' efficiency, by visually displaying options audibly presented by the automated voice system, thereby enabling users to interact with the system more quickly and accurately. Options can be obtained from a centralized audible menu database with the communicational identifier utilized to establish a communication connection with the automated voice system. The database is populated from crowdsourced information, provided when users establish communicational connections with portions of automated voice systems whose options have not yet been stored in the database, and then transcribe the options that are audibly presented by the automated voice system. Transcription of audibly presented options likewise serves as a double check to verify options already displayed. User interaction generates a subsequent communicational connection, with a different communicational identifier, to a different portion of the automated voice system, re-triggering the mechanisms.