The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2020
Filed:
Mar. 14, 2016
International Business Machines Corporation, Armonk, NY (US);
Soumitra Sarkar, Cary, NC (US);
Byungchul Tak, Peekskill, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods, systems, and computer program products for applying entity search techniques to expedite entitlement resolution in support services are provided herein. A computer-implemented method includes automatically processing multiple distributed data sources to identify data sources to be used in entitlement queries, identify data elements within each of the data sources, and implement search-enhancing features across the data sources; automatically searching the collection, in response to an entitlement query failure due to incorrect and/or missing data object values in a set of data object values input for the entitlement query, to identify alternate sets of values; applying a scoring algorithm to each of the alternate sets of values to generate a score that quantifies an amount of matching between each of the alternate sets and the set of data object values input in connection with the entitlement query; and outputting the alternate sets of values having the highest scores.