The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 11, 2020

Filed:

Jan. 26, 2017
Applicant:

Vmware, Inc., Palo Alto, CA (US);

Inventors:

Ian Ragsdale, Atlanta, GA (US);

Adam Cianfichi, Newark, DE (US);

Neal Foster, Austin, TX (US);

Marshall Anne Busbee, Atlanta, GA (US);

Dan Zeck, Roswell, GA (US);

Rob Worsnop, Atlanta, GA (US);

Anthony Kueh, San Jose, CA (US);

Andrew Eye, Austin, TX (US);

Assignee:

VMware, Inc., Palo Alto, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04L 12/58 (2006.01); G06Q 10/10 (2012.01); G06F 16/903 (2019.01); G06F 3/0488 (2013.01); H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
H04L 51/26 (2013.01); G06F 3/04883 (2013.01); G06F 16/90335 (2019.01); G06Q 10/103 (2013.01); H04L 51/046 (2013.01); H04L 51/32 (2013.01); H04L 67/02 (2013.01);
Abstract

Systems herein supply hero cards that display contextual information and actions based on backend systems. The information and actions are related to a trigger content item in an application that does not have access to the backend systems. A hero agent running a user device can communicate the trigger content to a hero server. The hero server can determine which connectors to backend systems relate to the user device, and then can retrieve result information from one or more of the backend systems. The result information populates the hero card, which the hero agent displays within the application. Action buttons on the hero card cause the hero agent to contact one or more of the backend systems to cause an action to take place there.


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