Multi-level control for enhanced resource and object evaluation management of malware detection system

Abstract

A computerized method for enforcing compliance to a subscription for object evaluation service by a malware detection system is described. Enforcement logic receives operational metadata from the malware detection system. The operational metadata includes metadata associated with operations performed on objects submitted to the malware detection system by the one or more customers. For each customer, the operational metadata associated with operations performed on data submitted by the customer is analyzed for comparison with a plurality of service attributes associated with the subscription for the customer. Responsive to detecting that the customer is failing to comply with one or more service attributes of the plurality of service attributes, performing, by the enforcement logic, an operation to remedy (i) a failure by the customer in complying with the subscription requirements for the customer or (ii) a failure by the malware detection system in providing the customer with object evaluation service that satisfies the subscription requirements for the customer.