The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2020
Filed:
May. 23, 2017
International Business Machines Corporation, Armonk, NY (US);
Gregory E. McBride, Vail, AZ (US);
Dash D. Miller, St. Louis Park, MN (US);
Miguel A. Perez, Miami, FL (US);
David C. Reed, Tucson, AZ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for collecting diagnostic information associated with an error is disclosed. In one embodiment, such a method includes detecting an error at one of a storage system and a host system coupled to the storage system. In response, the host system gathers software-related diagnostic information related to the error and sends the software-related diagnostic information to the storage system. Meanwhile, the storage system gathers hardware-related diagnostic information related to the error. Once the storage system obtains both software-related diagnostic information and hardware-related diagnostic information, the storage system bundles the information together and sends it to a service provider using a 'call home' function. A corresponding system and computer program product are also disclosed.