The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2020
Filed:
Oct. 26, 2017
Applicant:
Mitel Networks Corporation, Ottawa, CA;
Inventor:
Michael Montcalm, Ottawa, CA;
Assignee:
Mitel Networks Corporation, Ottawa, Ontario, CA;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/428 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/4285 (2013.01); H04M 3/5238 (2013.01); H04M 2203/402 (2013.01); H04M 2203/551 (2013.01); H04M 2203/558 (2013.01);
Abstract
A system and method for dynamically updating a service level agreement during a communication with a contact center are disclosed. The system and method are configured to display an initial time associated with a predetermine SLA path and then update the displayed time based on a communication between an agent and a customer.