The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jan. 28, 2020

Filed:

Apr. 27, 2017
Applicant:

Cisco Technology, Inc., San Jose, CA (US);

Inventors:

Timothy Okwii, London, GB;

Amit Kumar Saha, Bangalore, IN;

Debojyoti Dutta, Santa Clara, CA (US);

Assignee:

Cisco Technology, Inc., San Jose, CA (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/26 (2006.01); H04L 12/24 (2006.01); H04L 29/06 (2006.01); H04W 4/70 (2018.01);
U.S. Cl.
CPC ...
H04L 43/065 (2013.01); H04L 43/12 (2013.01); H04L 67/42 (2013.01); H04L 41/22 (2013.01); H04W 4/70 (2018.02);
Abstract

In one embodiment, a server determines a trigger to diagnose a software as a service (SaaS) pipeline for a SaaS client, and sends a notification to a plurality of SaaS nodes in the pipeline that the client is in a diagnostic mode, the notification causing the plurality of SaaS nodes to establish taps to collect diagnostic information for the client. The server may then send client-specific diagnostic messages into the SaaS pipeline for the client, the client-specific diagnostic messages causing the taps on the plurality of SaaS nodes to collect client-specific diagnostic information and send the client-specific diagnostic information to the server. The server then receives the client-specific diagnostic information from the plurality of SaaS nodes, and creates a client-specific diagnostic report based on the client-specific diagnostic information.


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