The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2020
Filed:
Sep. 07, 2016
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Dan O'Connor, Milton, MA (US);
William G. O'Keeffe, Tewksbury, MA (US);
David D. Taieb, Charlestown, MA (US);
Srikanth G. Tamilselvam, Ayapakkam, IN;
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/25 (2013.01); G10L 15/22 (2006.01); G06N 3/00 (2006.01); G10L 25/63 (2013.01);
U.S. Cl.
CPC ...
G10L 15/25 (2013.01); G10L 15/22 (2013.01); G06N 3/006 (2013.01); G10L 25/63 (2013.01); G10L 2015/223 (2013.01);
Abstract
Aspects include engaging a user in a chat flow by a dialog system. A user sentiment associated with a system response provided by the dialog system as part of the chat flow is determined based on observation of the user. A next system response is rerouted from a planned sequence of the chat flow to a sentiment-based repair sequence to alter content delivered to the user based on a detected aspect of the user sentiment.