The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jan. 28, 2020

Filed:

Oct. 31, 2016
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Nabil Asbi, The Hague, NL;

David van Heusden, Utrecht, NL;

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/2455 (2019.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
G06F 16/24564 (2019.01); G06Q 10/06 (2013.01);
Abstract

A system includes a server device including a processor and a memory, the memory including instructions executable by the processor to: receive an indicator comprising an aggregation operation and an indicator criterion, wherein the indicator is included in the set of indicators; generate an indicator value associated with the indicator by applying the aggregation operation to a subset of the set of records identified using the indicator criterion; associate the subset of the set of records with the indicator value; apply a weight associated with the indicator to provide record weights associated with records of the subset of the set of records, wherein at least some of the provided record weights incorporate record weights provided based on other indicators of the set of indicators; and generate a priority list of records based on the record weights.


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