The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 21, 2020
Filed:
Feb. 22, 2016
Amazon Technologies, Inc., Seattle, WA (US);
Jesper Mikael Johansson, Redmond, WA (US);
Varadarajan Gopalakrishnan, Cupertino, CA (US);
AMAZON TECHNOLOGIES, INC., Seattle, WA (US);
Abstract
Described are techniques for determining occurrence of an error associated with a user device and user interfaces to present to users responsive to the error to acquire additional information. Particular user interfaces that correspond to an error may be determined based on the characteristics of the error. Particular communication channels by which the user interfaces may be provided to a user may be determined based on the devices affected by the error, the characteristics of the user interfaces, and the characteristics of the receiving devices. User input received responsive to a user interface may be associated with a particular error or user device and used to determine an action to be performed responsive to the error.