The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2020
Filed:
May. 05, 2017
Servicenow, Inc., Santa Clara, CA (US);
David Terry, San Jose, CA (US);
Neha Dube, Campbell, CA (US);
Parvathavardhini Shankaranarayanan, Union City, CA (US);
Rao Surapaneni, San Jose, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Systems and methods for providing web analytics collection and analysis are disclosed. In some embodiments, a central instance control mechanism may be used to enable/disable collection from end-user web browsers. Web analytics may be collected to determine interaction of end-users with web page interfaces to one or more cloud-based service provider offerings. Interaction data may be used by design teams to address problems, improve performance, or generally enhance user experience among other things. Security mechanisms are disclosed to ensure that data may be collected based on contractual requirements or taking into account other restrictions that certain customers may impose on such collection and monitoring.