The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jan. 14, 2020

Filed:

Dec. 18, 2017
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Scott W. Graham, Boulder, CO (US);

Lior Luker, Tel Aviv, IL;

Nitzan Nissim, Nes Ziona, IL;

Brian L. Pulito, Lexington, KY (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/30 (2013.01); G10L 15/22 (2006.01); G10L 25/78 (2013.01); H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G10L 15/30 (2013.01); G10L 25/78 (2013.01); H04M 3/4936 (2013.01); G10L 2015/223 (2013.01); H04M 2203/651 (2013.01);
Abstract

An approach is provided in which an information handling system sends a request in audio format to a user over a voice channel requesting a user data set. The information handling system receives utterances from the user over the voice channel and determines that the utterances do not provide enough information to complete the requested user data set. In turn, the information handling system establishes a messaging channel with the user and sends a request in digital format to the user over the messaging channel to provide additional data to complete the user data set.


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