The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2020
Filed:
Nov. 16, 2015
International Business Machines Corporation, Armonk, NY (US);
Shivali Agarwal, Bangalore, IN;
Vishalaksh Aggarwal, Bangalore, IN;
Gaargi B. Dasgupta, Bangalore, IN;
Vijay Ekambaram, Bangalore, IN;
Giriprasad Sridhara, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods, systems, and computer program products for determining a recommended set of actions from operational data are provided herein. A computer-implemented method includes associating multiple action templates with a set of operational data corresponding to a query; selecting a first action template from the multiple action templates; identifying one or more attributes associated with the first action template; forming a first step of a resolution action in response to the query by populating the first action template with at least one of the attributes; repeating, based on the first step of the resolution action and the set of operational data, said selecting, said identifying, and said forming for at least a second action template to form a second step of the resolution action; and outputting the resolution action, wherein the resolution action comprises a fixed sequence of at least the first step and the second step.