The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 07, 2020
Filed:
Feb. 21, 2017
International Business Machines Corporation, Armonk, NY (US);
Arcangelo Di Balsamo, Rome, IT;
Pietro Iannucci, Rome, IT;
Kristof R. Kloeckner, Ridgefield, CT (US);
Giovanni Lanfranchi, Rome, IT;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for processing a request document including a request. The request document is processed using a question analysis function of a question answering system, thereby extracting elements of the request. The question answering system has multiple functions including the question analysis function. The extracted elements are categorized in accordance with an ontology model, thereby generating ontology components assigned to the extracted elements. A knowledge base includes data indicative of solutions for requests. The solutions for requests in the knowledge base are categorized in accordance with the ontology model. The knowledge base is searched using the generated ontology components, thereby identifying solutions for the request. The identified solutions are provided.