The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2019
Filed:
Sep. 11, 2015
International Business Machines Corporation, Armonk, NY (US);
Pritpal S. Arora, Bangalore, IN;
Ramachandra S. Byahatti, Bangalore, IN;
Bhupesh Gupta, Bangalore, IN;
Bijo S. Kappen, Bangalore, IN;
Gopal S. Pingali, Mohegan Lake, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach for providing a dynamic definition of a problem statement during an IT critical situation with an associated conflict resolution, a processor receives an initial problem definition. A processor identifies related social collaboration channels associated with the initial problem definition. A processor updates users within the related social collaboration channels. A processor determines there is at least one problem update from the related social collaboration channels. A processor identifies a set of subject matter experts who are relevant to the initial problem definition. A processor initiates a different social collaboration channel for the set of subject matter experts. A processor determines a consensus to a solution to the initial problem definition is gained by the set of subject matter experts. A processor updates the initial problem definition to include the solution.