The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2019
Filed:
Mar. 18, 2019
Applicant:
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Inventors:
Jered D. Aasheim, Eugene, OR (US);
Tai Chian Chou, Bellevue, WA (US);
Pranish A. Kumar, Sammamish, WA (US);
Kun Zhang, Redmond, WA (US);
Assignee:
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/36 (2006.01); G06F 11/07 (2006.01); G06F 9/44 (2018.01); H04L 12/24 (2006.01); H04L 29/06 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
G06F 11/3664 (2013.01); G06F 11/0793 (2013.01); H04L 65/1069 (2013.01); H04L 65/403 (2013.01); H04M 3/5191 (2013.01); H04M 3/5233 (2013.01);
Abstract
A computer system assists in fixing issues. Ticket management logic receives an issue detected on a device. Diagnosing logic identifies the issue based on contextual information received from the device and stores issue data related to the issue into a data store. Routing logic receives an indication of a flagged component of the issue data, flagged by a developer, and initiates communication between a user and the developer based at least in part on the flagged component.