The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 24, 2019
Filed:
Jan. 18, 2017
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Sherri Lynn Crutcher, Fairbury, IL (US);
Surendra Kumar Karnatapu, Bloomington, IL (US);
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Abstract
A method for processing and routing client communications based on information contained in the communications, the method comprising: receiving client communications in one or more formats selected from verbal, electronic, and physical; converting the received client communications into formatted electronic records; creating system records for the formatted electronic records; identifying clusters from the information in the formatted electronic records; categorizing the identified clusters; identifying clients from the information in the formatted electronic records; saving the system records and the formatted electronic records in data files for the identified clients; identifying business departments charged with handling identified clusters; and routing the system records and formatted electronic records to the identified business departments, wherein the system records and formatted electronic records are added to workflow of the business departments.