The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 24, 2019
Filed:
Sep. 12, 2017
Pagerduty, Inc., San Francisco, CA (US);
Ophir Ronen, Seattle, WA (US);
David Aaron Cooper, San Francisco, CA (US);
David Allen Lax Shackelford, San Francisco, CA (US);
Don Jeffrey Lopes, San Rafael, CA (US);
David Robert Cliffe, Waterdown, CA;
Justin David Kearns, Seattle, WA (US);
George William Kucera, Rescue, CA (US);
Morgan Jacob Dornbush, San Francisco, CA (US);
PagerDuty, Inc., San Francisco, CA (US);
Abstract
Embodiments are directed towards to managing operations for an organization. An operation engine may be employed to provide operations metrics based on events and resolution actions associated with an incident. Update information may be provided to console modules included in operations command consoles (OCCs) each console module may include module views. The console modules may be employed to provide data objects to the module views. The module views may be employed to provide different visualizations of the incident based on a role that may be associated with the console modules. An OCC may be employed to provide other resolution actions to the operations engine and then that operations engine may provide additional update information to the console modules based on the other resolution actions.