The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2019
Filed:
Nov. 08, 2018
Lawrence Hutchison Douglas, Jr., McLean, VA (US);
Ya Liu, Arlington, VA (US);
Lawrence Hutchison Douglas, Jr., McLean, VA (US);
Ya Liu, Arlington, VA (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
A system for facilitating remote assistance, the system configured to: receive, from a second computing device, device location data of the second computing device; identify, responsive to receiving a trigger communication from the second computing device, one or more proximate users within a predefined distance of the second computing device; generate an assistance communication including a prompt for assistance; transmit, to one or more third computing devices of the identified proximate users, the assistance communication; receive, from an assisting device among the one or more third computing devices, an assistance response indicative of an indication that the user of the assisting device is willing to assist the user of the second computing device; transmit, to the second computing device, a user profile associated with the user of the assisting device; and responsive to receiving an assistance acceptance, facilitate a communication channel between the second computing device and the assisting device.