The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2019
Filed:
Mar. 27, 2019
Applicant:
Upcall Inc., San Francisco, CA (US);
Inventors:
Jason Rute, Cambridge, MA (US);
Michael Devyver, Palo Alto, CA (US);
Assignee:
Upcall Inc., San Francisco, CA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/00 (2006.01); H04M 3/436 (2006.01); G10L 15/02 (2006.01); G06N 3/08 (2006.01); H04M 3/533 (2006.01); G06N 7/00 (2006.01); G10L 15/06 (2013.01);
U.S. Cl.
CPC ...
H04M 3/436 (2013.01); G06N 3/08 (2013.01); G06N 7/005 (2013.01); G10L 15/02 (2013.01); G10L 15/063 (2013.01); H04M 3/53366 (2013.01);
Abstract
A system may obtain audio files of phone calls and predict the outcomes of the phone calls using a machine learning model. The system may translate the audio files to text transcripts and convert the text transcripts into vectors. The vectors may be input into a machine learning model trained on prior examples of phone calls and their true outcomes. The machine learning model may output a predicted classification of the outcome of the phone call.