The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2019
Filed:
Jun. 15, 2017
Applicant:
GM Global Technology Operations Llc, Detroit, MI (US);
Inventors:
Rekha Hariram, Warren, MI (US);
Sam Jamal, Dearborn, MI (US);
Anthony D. Bolton, Leinster, IE;
James A. Miller, Birmingham, MI (US);
Assignee:
GM GLOBAL TECHNOLOGY OPERATIONS LLC, Detroit, MI (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); H04M 3/51 (2006.01); H04L 29/06 (2006.01); H04L 29/08 (2006.01); H04W 4/12 (2009.01);
U.S. Cl.
CPC ...
H04L 51/04 (2013.01); H04L 51/046 (2013.01); H04L 51/14 (2013.01); H04L 65/1016 (2013.01); H04L 65/1069 (2013.01); H04L 65/1089 (2013.01); H04L 67/36 (2013.01); H04M 3/5183 (2013.01); H04W 4/12 (2013.01);
Abstract
A system configured to facilitate an electronic chat session between a user and an agent includes an agent interface device, one or more processors, and non-transitory computer readable memory storing program code. Upon execution of the stored program code, the system displays a chat window on the agent interface device, user and agent messages within the chat window, and pre-message text within the chat window. The pre-message text is displayed while the user is composing an unsent message.